Support & Help Center
Expert assistance for device activation, emergency profiles, account management, and enterprise operations.
How Can We Help?
Browse support topics or contact our team directly.
Frequently Asked Questions
Quick answers to the most common ProlivaOne questions.
How do I activate my NFC emergency wristband?
Visit the NFC Activation page, enter your device serial number, complete your emergency profile, add an emergency contact, and tap Activate. Your device will be live in minutes.
Can first responders access my profile without an app?
Yes. Any NFC-capable smartphone can tap your wristband to instantly load your emergency profile — no app download or login required for first responders.
How do I add a caregiver to my ProlivaOne account?
In your Dashboard under Emergency Contacts, add the caregiver's email address. They will automatically appear in the Caregiver Access portal when they sign in.
What happens if my device is lost or stolen?
Log into your Dashboard, navigate to NFC Devices, and deactivate the lost device. Your emergency profile data remains safe and you can activate a replacement device immediately.
Is my medical data HIPAA-compliant?
ProlivaOne is built on HIPAA-conscious infrastructure with enterprise-grade AES-256 encryption, row-level security, and zero-knowledge credential management.
Quick Access
Contact Our Support Team
Our team responds within one business day. For emergencies, call (855) 643-1711 available 24/7.
Emergency Support Line
24/7 Emergency Line
(855) 643-1711
General inquiries
hello@prolivaone.com
Email support
Mon — Fri, 9AM — 6PM EST
Office hours
All support requests receive an initial response within 4 business hours. Emergency platform issues are escalated immediately to our on-call team.